BYB - Your Reliable Delivery Partner

Delete My Data

You have the right to request deletion of your personal data from our systems. We're here to help you exercise this right.

Request Data Deletion

To request deletion of your data, please email us with the subject line "Data Deletion Request" and include the information specified below.

Email: privacy@byb.delivery

Subject: Data Deletion Request

What to Include in Your Request

To process your data deletion request, please include the following information:

  • Full Name: The name associated with your BYB Delivery account
  • Email Address: The email address used for your account
  • Phone Number: The phone number associated with your account
  • Account Details: Any additional account identifiers you may have
  • Verification: A copy of a government-issued ID to verify your identity
  • Reason (Optional): You may include a reason for your request, though this is not required

What Data Will Be Deleted

Upon verification of your request, we will delete the following data:

Personal Information

  • Name and contact details
  • Email address and phone number
  • Delivery addresses
  • Profile information
  • Communication preferences

Account Data

  • Order history and preferences
  • Payment information
  • App usage data
  • Location data (if collected)
  • Customer support interactions

Important Notes

Data Retention for Legal Purposes

Some data may be retained for legal, regulatory, or legitimate business purposes (such as financial records for tax purposes) as required by law. We will inform you if any data cannot be deleted for these reasons.

Account Deactivation

Deleting your data will permanently deactivate your BYB Delivery account. You will no longer be able to access any services associated with this account.

Anonymized Data

Some aggregated, anonymized data that cannot be linked back to you may be retained for business analytics and service improvement purposes.

Deletion Process Timeline

1

Request Received

We acknowledge your request within 24 hours

2

Identity Verification

We verify your identity (1-3 business days)

3

Data Review

We identify all data associated with your account (2-5 business days)

4

Data Deletion

We permanently delete your data from our systems (up to 30 days)

5

Confirmation

We send you confirmation that your data has been deleted

Alternative Options

Before requesting full data deletion, you might consider these alternatives:

Account Deactivation

Temporarily deactivate your account without deleting your data. You can reactivate it later if needed.

Data Download

Request a copy of your data before deletion. Contact us for data export options.

Need Help?

If you have questions about the data deletion process or need assistance, please contact us:

Privacy Team: privacy@byb.delivery

General Support: support@byb.delivery

Phone: +233 240700446

Address: BYB Delivery, Accra, Ghana

Your Rights

This data deletion process is provided in accordance with applicable privacy laws, including GDPR and CCPA. You have the right to:

  • Request deletion of your personal data
  • Receive confirmation of data deletion
  • File a complaint with supervisory authorities if you're not satisfied with our response
  • Seek legal remedies if your rights have been violated