Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Introduction
BYB Delivery ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery services, website, and mobile applications (collectively, the "Services").
Information We Collect
Personal Information
We collect personal information that you provide directly to us, including:
- Name, email address, and phone number
- Delivery addresses and location information
- Payment information (processed securely through third-party providers)
- Order history and preferences
- Communication preferences
Automatically Collected Information
When you use our Services, we automatically collect certain information:
- Device information (type, operating system, browser type)
- IP address and location data
- Usage patterns and interaction data
- Cookies and similar tracking technologies
- Real-time location data (when you enable location services)
Third-Party Information
We may receive information about you from third parties, such as social media platforms, payment processors, and our business partners, in accordance with their privacy policies.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your delivery orders
- Provide customer support and respond to inquiries
- Send order confirmations, updates, and delivery notifications
- Improve our Services and develop new features
- Personalize your experience and provide recommendations
- Process payments and prevent fraud
- Comply with legal obligations and enforce our terms
- Send marketing communications (with your consent)
How We Share Your Information
We may share your information in the following circumstances:
Service Providers
With third-party vendors who help us provide our Services, such as payment processors, delivery partners, and technology providers.
Business Transfers
In connection with mergers, acquisitions, or sale of assets, your information may be transferred to the acquiring entity.
Legal Requirements
When required by law, court order, or to protect our rights, safety, or the rights and safety of others.
Consent
With your explicit consent or at your direction.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
- Secure data centers and infrastructure
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Request limitation of processing in certain circumstances
To exercise these rights, please contact us using the information provided below. We may need to verify your identity before processing your request.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.
For more information about our use of cookies, please refer to our Cookie Policy.
Third-Party Links and Services
Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.
Children's Privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
Data Retention
We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@byb.delivery
Address: BYB Delivery Privacy Team
Accra, Ghana