Privacy Policy

Introduction

BYB Delivery ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery services, website, and mobile applications (collectively, the "Services").

Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Delivery addresses and location information
• Payment information (processed securely through third-party providers)
• Order history and preferences
• Communication preferences

Automatically Collected Information

When you use our Services, we automatically collect certain information:

• Device information (type, operating system, browser type)
• IP address and location data
• Usage patterns and interaction data
• Cookies and similar tracking technologies
• Real-time location data (when you enable location services)

What This Website Records About Your Visit

When you open this website we store a random identifier in your browser and keep a record of how you arrived: the campaign link you followed or the website that referred you, the page you landed on, and your browser's timezone and language. We also record which parts of the site you used, specifically whether you tried the pricing calculator and the volumes you entered, and whether you clicked through to sign up, to WhatsApp or to track a delivery.

This record does not include your IP address, and we do not share it with anyone else. It exists so that we can tell how many people reach the site and how many go on to use our services. If you create an account, the record is linked to it. Clearing your browser's cookies removes the identifier, and a later visit is counted as a new one.

Third-Party Information

We may receive information about you from third parties, such as social media platforms, payment processors, and our business partners, in accordance with their privacy policies.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your delivery orders
• Provide customer support and respond to inquiries
• Send order confirmations, updates, and delivery notifications
• Improve our Services and develop new features
• Personalize your experience and provide recommendations
• Process payments and prevent fraud
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent)

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

With third-party vendors who help us provide our Services, such as payment processors, delivery partners, and technology providers.

Business Transfers

In connection with mergers, acquisitions, or sale of assets, your information may be transferred to the acquiring entity.

Legal Requirements

When required by law, court order, or to protect our rights, safety, or the rights and safety of others.

Consent

With your explicit consent or at your direction.

Messages You Send Us on WhatsApp, Facebook and Instagram

You can message BYB Delivery on WhatsApp, on our Facebook Page (Messenger) and on our Instagram account (@bybdelivery). When you do, the platform you used passes your message to us so our team can read and answer it in one place.

What we receive and keep

• The messages you send us and the replies we send you, with the time of each
• Photos, videos, voice notes and files you send, which we copy to our own secure storage because the platform's copies expire
• The name, username and profile picture the platform shows us, and the identifier it gives us for your account on that platform
• On WhatsApp, your phone number, which we use to link the conversation to your BYB Delivery account if you have one

We do not receive your password, your friends or followers, or any of your other conversations.

How we use it

We use these messages only to answer you, help with your deliveries and keep a record of what was agreed. We do not sell them, and we do not use your Facebook or Instagram messages for advertising.

To answer faster, our system may suggest a reply using an AI service (OpenAI), which receives the recent messages in your conversation for that purpose. A member of our team reads every suggestion and decides whether to send it, change it or discard it. Nothing is sent to you automatically.

How long we keep it and how to delete it

We keep a conversation while we may need it to help you with a delivery or to resolve a question about one. You can ask us to delete your conversations with us at any time, either by sending "Delete my data" in the same chat or by following the steps on our Delete My Data page. We delete the messages, attachments and profile details we hold within 30 days. This removes them from our systems; to remove messages from WhatsApp, Messenger or Instagram themselves, use the delete options in those apps.

AI Assistants (ChatGPT, Claude and Others)

You can connect your BYB account to an AI assistant such as ChatGPT or Claude to quote, book, track and pay for deliveries in a chat. This only happens if you sign in to BYB from the assistant and tap Allow. When you do:

• The assistant can see your name, phone number, your deliveries and the addresses and contacts on them, and can book, cancel and change deliveries and send you payment links for them. It cannot see other customers' information, your password, or your mobile money PIN or card details.
• What you type in the chat is handled by the assistant's provider under their own privacy policy. BYB receives only what the assistant sends to book or check deliveries for you.
• BYB keeps a record of each action an assistant takes on your account, with phone numbers masked, to protect your account and resolve problems.
• Address searches are sent to Google Maps to find the place you mean.
• You can disconnect an assistant at any time in the customer portal under Settings, then Apps. Signing out everywhere or changing your password disconnects every assistant.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Secure data centers and infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us using the information provided below. We may need to verify your identity before processing your request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

For more information about our use of cookies, please refer to our Cookie Policy.

Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: