Terms of Service

Who we are

BYB Delivery ("BYB", "we", "us") is a parcel delivery service in Greater Accra, Ghana, operated by Kargo Crew Logistics. These terms cover our website, the customer portal, booking by WhatsApp or phone, and booking through AI assistants such as ChatGPT and Claude (together, the "Services").

What we do

We collect a parcel from an address in Greater Accra and deliver it to another address in Greater Accra, the same day or on a date you choose. We deliver Monday to Saturday, including public holidays, but not on Sundays. Same-day bookings close at 2pm. Delivery times we give are estimates; traffic, weather and other things outside our control can delay a delivery.

Your account

• Give us correct details, and keep your phone number up to date: it is how you sign in and how we reach you.
• Keep your sign-in codes and password to yourself. BYB staff will never ask for them. You are responsible for bookings made with your account, including by an AI assistant you have connected.
• We may suspend an account that is used for fraud, abuse of our riders or staff, or repeated unpaid deliveries.

Booking

• You must give correct pickup and delivery addresses and the names and phone numbers of the sender and the recipient. A wrong address or number can delay a delivery or make it fail.
• Have the parcel ready, packed and labelled when the rider arrives. Pack it to survive a motorbike ride: seal food, and protect fragile items.
• You can change the recipient's phone number and name up to three times, until the rider is at the delivery address.

Prices and payment

• Prices are in Ghana cedis and depend on distance and your plan, as shown on our website. You see the price before you book. Where we can't price a booking exactly (for example an address we can't find on the map), we charge our standard rate and tell you; BYB staff may confirm or correct it before pickup.
• Depending on your account, you can pay when you book (mobile money or card on BYB's payment page), pay after delivery, or have the recipient pay on delivery. If the recipient refuses to pay, you remain responsible for the delivery fee.
• Card and mobile money payments are processed by Paystack. BYB never sees your card number or mobile money PIN.
• Unpaid deliveries may be reminded by text, and we may stop taking pay-after-delivery bookings from an account with overdue payments.

Cancelling

• You can cancel free of charge until a rider has started the delivery. After that, contact us and we will help where we can.
• If you paid for a delivery that you cancel or that we can't carry out, we refund the amount paid to the way you paid.

If a delivery can't be completed

If the rider can't reach the recipient or can't hand over the parcel, we will try to contact the recipient and you. We may hold the parcel, try again, or return it to the pickup address. A return or a second attempt may be charged as another delivery.

What we don't carry

We may refuse or stop a delivery that includes:

• Cash, gold, jewellery or other valuables of high value, unless agreed with us in writing beforehand.
• Weapons, ammunition, explosives, fuel or other dangerous goods.
• Illegal drugs, stolen goods, counterfeit goods or any other item that is illegal to carry or sell in Ghana.
• Live animals, or anything too large or heavy for a delivery motorbike.

If you're not sure about an item, ask us before you book.

Loss and damage

We handle every parcel with care. If a parcel is lost or damaged while we have it, tell us within 48 hours of the delivery time. If we are at fault, our liability for that parcel is limited to the delivery fee plus the value of the item up to GHS 500, unless we agreed a higher value with you in writing before pickup. We are not responsible for damage caused by poor packing, for perishable goods spoiling through delays outside our control, or for indirect losses such as lost sales.

Booking through AI assistants

You can connect your BYB account to an AI assistant such as ChatGPT or Claude. When you do:

• The assistant acts for you. Bookings, cancellations and changes it makes on your account are yours, as if you made them in the portal.
• The assistant always shows you the price and details and asks for your confirmation before booking. Check them before you say yes.
• The assistant is provided by another company (for example OpenAI or Anthropic), not BYB. We are not responsible for what the assistant says, only for the deliveries and prices on your BYB account.
• You can disconnect the assistant at any time in the customer portal under Settings, then Apps.

See our privacy policy for what an assistant can see.

Our riders and staff

Treat our riders and staff with respect. We may refuse service to anyone who threatens, abuses or harms them.

Changes to these terms

We may update these terms. We will change the date at the top, and for important changes we will tell you by text, WhatsApp or in the portal. Using BYB after a change means you accept the updated terms.

Law

These terms are governed by the laws of Ghana. If we have a disagreement, we will first try to settle it by talking to each other; if that fails, the courts of Ghana will decide.

Contact us